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CONSULTING SERVICES AGREEMENT

1. SERVICE PROVIDER AND CLIENT. The Provider is Smart Work serviços Digitais LTDA, Brazilian company registration (CNPJ) 56.944.533/0001-86, operating as Work Solution USA. Business address: Rua Antonio da Costa Dias, 110, Vila Friburgo, São Paulo – SP, 04782-050, Brazil. Official contact: contas@smartworkexpress.com. The Client is the person identified in the contracting record.

2. SCOPE. The Client purchases the consulting and administrative assistance described for the selected service and, where applicable, in the approved proposal. Fees compensate the agreed work, not a particular third-party outcome. No approval, account reinstatement, favorable decision or specific result is guaranteed. The Provider remains responsible for performing the agreed services. Before accepting this agreement or paying the service fee or deposit, the Client will receive by email or WhatsApp the instructions and information needed to open the process and perform the work, including the agreed scope, required materials, price, payment stages and estimated delivery. The Client must review that information, resolve any discrepancy with the Provider and proceed only when the information and supplied materials conform to this agreement. Once expressly accepted, this agreement binds the parties, subject to the cancellation policy in clause 5, mandatory rights and remedies for breach; acceptance does not make it irrevocable in every circumstance.

3. ESTIMATED DELIVERY. Estimated preparation and delivery time is 3 to 7 business days after confirmation of the initial payment and receipt of all required documents. Response times and decisions of government agencies and other platforms are outside this estimate. Video consultation lasts 30 minutes and is scheduled separately.

4. FEES AND PAYMENT. All charges are in United States dollars (USD). For a total service price exceeding USD 100, 50% is payable upon contracting and the remaining 50% after delivery. For prices of USD 100 or less, the full amount is payable upon contracting. The balance is collected separately and is not charged automatically. Third-party and government fees are excluded unless expressly included in the approved proposal. For Administrative Expeditor services, the advertised starting price is not a final quotation; the Client must approve the final price and scope before payment.

5. CANCELLATION AND REFUNDS. Under the Provider's commercial cancellation policy, a Client cancellation request must be received at contas@smartworkexpress.com within 24 hours after contracting and before delivery. If such cancellation is approved, the cancellation charge equals 100% of the agreed initial deposit (for two-stage services, 50% of the total service price). No voluntary cancellation is available more than 24 hours after contracting or after the agreed service has been delivered, including a service paid in full. Full prepayment is not automatically described as a deposit; any applicable deposit for a fully prepaid service must be expressly identified in the approved proposal. This commercial policy does not limit mandatory cancellation or refund rights under applicable law, remedies for defective or unperformed services, or rights that cannot be waived. If the Provider cancels or cannot perform the agreed service, amounts paid for unperformed work will be refunded as required by applicable law; the Client cancellation charge does not apply to Provider non-performance.

6. DELIVERY RECORD AND ACCEPTANCE. Delivery occurs through the agreed channel and is documented by a delivery record. A Provider-issued delivery receipt is not proof of acceptance by the Client. The Client should review the delivered work and send express acceptance or a specific correction request by email to contas@smartworkexpress.com or through the WhatsApp channel used for the service, identifying the order or proposal. Corrections within the agreed scope will be assessed and addressed by the Provider. Silence is not treated as acceptance. A dispute or correction request does not waive mandatory rights. Acceptance of this agreement and acceptance of the delivered work are separate records.

7. SERVICE LIMITATIONS AND CLIENT COOPERATION. Services do not include legal representation or regulated professional services requiring licenses, registration or credentials the Provider does not hold. Before contracting, the Provider must inform the Client of all documents, data and information required for the selected service. The Client must provide those materials before accepting this agreement, and confirms that the previously disclosed requirements have been fulfilled. The Client is responsible for the accuracy, authenticity and completeness of supplied information. If an omission or inconsistency attributable to the Client is later identified, the Provider will explain what is missing; any resulting delay in work that depends on that material does not by itself constitute Provider breach or create an additional contractual cancellation right, without limiting mandatory rights or the Provider's responsibility for its own failures. Passwords for third-party accounts are not requested.

8. PERSONAL DATA AND RECORDS. Order information is used for service performance, payment, contact and records of acceptance, subject to the Provider's published privacy policy. A copy of the accepted agreement and contracting and delivery receipts will be sent to the email address provided in the order. The Client should keep these records.

9. APPLICABLE RIGHTS AND CONTACT. The Provider is established in Brazil and serves clients through the agreed consulting scope. Payment in USD, a US country setting or an English-language agreement does not waive mandatory rights or determine which laws apply to a particular transaction. Applicable law and jurisdiction are determined under the relevant legal rules; no exclusive forum or waiver of mandatory consumer rights is imposed by this agreement. Service, cancellation, refund and delivery inquiries must be sent to contas@smartworkexpress.com with the relevant order or proposal reference. Privacy policy: https://worksolutios.com/privacy-policy/.

This agreement records the agreed consulting terms. Payment processing and any disputes remain subject to applicable law and the payment provider rules.